FAQ

Frequently asked questions about cleaning in the Algarve

Straight answers about prices, quotes, insurance, products, areas we cover, holiday lets, businesses and additional services.

In short: what is Conte Comigo?

Conte Comigo is a professional cleaning company from Portimão, operating since 2022, with around 2,500 jobs completed. The cleaning is done by our in-house team, with public liability insurance and eco-friendly products. We cover the whole Algarve and Baixo Alentejo, in Portuguese and English.

About Conte Comigo

Who we are, how we work and what you can expect.

Get to know the company
How long has Conte Comigo been around?

Conte Comigo has been operating since 2022, based in Portimão. Since then, we've completed around 2,500 cleaning jobs in homes, holiday lets and businesses across the Algarve and Baixo Alentejo.

About us
Is the cleaning done by your own team?

Yes. The cleaning is done by our own team, not by subcontractors. Additional services such as gardening, air conditioning, pest control, awnings or laundry are carried out by trusted partners, coordinated by us through a single contact.

Do you have public liability insurance?

Yes. We have public liability insurance and provide the documentation on request, particularly to businesses and building management companies.

Do you use eco-friendly products?

Yes. We use eco-friendly, biodegradable products and professional equipment, and we recycle the packaging.

What if I'm not satisfied with the cleaning?

We offer a satisfaction guarantee on cleaning: if you're not satisfied, we'll redo the job. Let us know what was missed as soon as possible so we can arrange the repeat visit.

Do you speak English?

Yes. We speak Portuguese and English, by phone, WhatsApp, email and on the job, for residents, tourists and international businesses.

What are your opening hours and how do I contact you?

We're open Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm. You can call +351 928 278 025, send a WhatsApp message to the same number or email [email protected]. On WhatsApp, we reply straight away during opening hours.

Contact

Quotes, prices and payment

How to request a proposal, what affects the price and how we respond.

Get a quote
How do I request a quote?

Use the website form, WhatsApp or phone. Tell us the service, the type of property, the approximate area and the location. With photos, we can quote without a visit in most cases, and quotes are free with no obligation.

Get a quote
How much does a clean cost?

The price depends on the service, the area, the condition of the space, access and frequency. As every case is different, we price every quote individually after seeing the space or the photos, and send it with no obligation.

How quickly do you respond to a request?

We reply to form requests within a few hours. On WhatsApp, we reply straight away during opening hours: Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm.

Can you quote from photos?

Yes, in most cases. With photos and approximate measurements, we can quote without a visit. For large or complex spaces, such as major building projects, we arrange a site visit before quoting.

Do you charge for travel?

There is no call-out charge in Portimão and Lagoa. In other areas, travel may be included in the quote, depending on distance, and the amount is shown in the proposal, with no obligation.

Areas we cover
Do you issue invoices with a tax number (NIF)?

Yes, we issue invoices with the individual's or company's tax number (NIF). Payment terms are set out in the proposal.

Frequently asked questions about cleaning services

What we clean and how each service works.

All services
What cleaning services do you offer?

We provide after-builders cleaning, deep cleaning, window and façade cleaning, holiday let changeover cleaning and cleaning for apartment buildings, offices, restaurants, clinics, gyms and estate agents, across the whole Algarve.

View services
What is after-builders cleaning and how does it work?

It's the clean carried out at the end of building or renovation work. It tackles fine dust, cement, paint, adhesive and silicone with specific products and methods, so as not to scratch floors or glass. We quote from photos and measurements and, for large projects, arrange a visit.

After-builders cleaning
Does after-builders cleaning include rubble removal?

No. Rubble removal and repairs to finishes are not part of after-builders cleaning. If you need help with these, let us know in your quote request and we'll suggest options.

What does deep cleaning include?

Deep cleaning thoroughly tackles kitchens, bathrooms, floors, skirting boards and surfaces, using the right method for each material. It's ideal for refreshing a space, handing over or receiving keys, or getting a home ready for the season.

Deep cleaning
Do you clean windows inside and out?

Yes. We clean the glass inside and out, as well as frames, tracks and sills. For high floors or hard-to-reach windows, we assess the case and, if necessary, arrange a visit before quoting.

Windows and façades
How long does a clean take?

It depends on the area and the condition of the space. An after-builders or deep clean can take anything from a few hours to several days, with the team sized to the deadline. We give the estimated duration in the quote.

Frequently asked questions about holiday let cleaning

Changeover cleaning and owner support.

Holiday let cleaning
Do you do holiday let changeover cleaning?

Yes. We clean between one guest leaving and the next arriving, at the agreed check-out and check-in times, with a checklist and photos of the result, and restocking of consumables as agreed.

Holiday let cleaning
What support do you offer holiday let owners in Portimão and Alvor?

As well as cleaning, we coordinate bed linen hire, check-in and check-out support, welcome kits, a local tourist guide and babysitting for guests. These additional services are provided by partners, coordinated by us.

Holiday let support
Can you take care of the bed linen for my holiday let?

Yes. Through a partner laundry, with commercial laundering, collection and delivery, we take care of your bed linen and towels. You can also hire bed linen, washed and delivered before each stay.

Laundry
Do you do a deep clean before the season?

Yes. We can arrange a deep clean before the season opens and changeover cleans throughout the year, all through the same contact.

Frequently asked questions about cleaning for businesses and apartment buildings

Contracts, insurance and regular cleaning for businesses.

Services for businesses
What services do you offer businesses?

Cleaning for apartment buildings, restaurants, clinics, offices, gyms and estate agents, plus additional services coordinated by us, such as laundry, gardening or air conditioning, all from a single contact.

Services for businesses
Do you offer regular cleaning contracts?

Yes. We offer regular cleaning contracts, with an agreed frequency and a checklist for each space. The terms are set out in the proposal, after we've seen the premises. We also do one-off cleans.

Can you clean outside working hours?

Yes. We agree the schedule with you, so the cleaning doesn't disrupt the running of your office, clinic, restaurant or gym.

Can you provide one proposal for several premises?

Yes. We can prepare a single proposal for several premises or services, with one point of contact for all coordination.

Partner services

Gardening, upholstery, air conditioning, pest control, awnings and laundry.

View additional services
Who does the gardening, upholstery, air conditioning, pest control, awnings and laundry?

The service is carried out by trusted partners, coordinated by Conte Comigo, who handles the request with you and follows up on the result.

Which areas do the partner services cover?

The additional services cover the Algarve and Baixo Alentejo. Give us the address in your request and we'll confirm availability and travel terms.

What upholstered items do you clean?

We clean sofas, mattresses, chairs, headboards, pouffes, armchairs, cushions, rugs and carpets, car seats and curtains, in any fabric, using hot water extraction. We don't promise to eliminate dust mites or provide an anti-allergy effect.

Upholstery cleaning
How long does a sofa or mattress take to dry?

Generally, sofas and chairs dry in 4 to 8 hours, while mattresses and thicker rugs can take up to 24 hours. It depends on the fabric, thickness and ventilation. When we finish, we'll tell you the expected drying time.

What does air conditioning cleaning include?

It includes cleaning the filters and indoor unit, sanitising, checking the drain, cleaning the outside of the unit where accessible, and a performance test. We don't carry out repairs or gas top-ups.

Air conditioning
Which pests do you treat?

We treat common pests such as cockroaches, ants, fleas, bed bugs and rodents, including in holiday lets. Some situations need more than one treatment, and we'll tell you so at the inspection.

Pest control
Which awnings do you clean, and do they need to be taken down?

We clean canvas awnings, exterior blinds and covers for balconies, terraces and outdoor seating areas. In most cases, the cleaning is done on site, without taking them down. Send us photos and we'll confirm in the proposal.

Awning cleaning
Do you do gardening and pool maintenance?

Yes, through partners. You can book just gardening, just pool care or both, weekly, fortnightly, monthly or one-off, and coordinate it with your holiday let cleaning.

Gardening and pools
Do you offer a laundry service?

Yes, through a partner laundry: collection and delivery, washing, drying and ironing, including commercial laundering for holiday lets and bed linen, towels and everyday clothing.

Laundry

Frequently asked questions about the areas we cover

Where we work and when travel is charged.

Areas we cover
Which areas do you cover?

We cover all 16 municipalities in the Algarve and 13 municipalities in Baixo Alentejo, including Beja, Moura and Serpa. We're based in Portimão. Tell us your municipality and we'll confirm availability.

View all areas
Do you cover Portimão, Lagoa and Alvor?

Yes. Portimão is our base and we cover Lagoa, Alvor and the rest of the Algarve. There is no call-out charge in Portimão and Lagoa.

How can I check whether you cover my area?

Send a WhatsApp message, call us or use the form. We'll let you know if we cover your area and send you a no-obligation quote.

Working with us

Applications and vacancies.

View vacancies
How do I apply to work at Conte Comigo?

Fill in the form on the careers page and attach your CV. You can apply for a cleaning role or send a speculative application. We contact candidates whose profile matches our open vacancies.

Careers

We couldn't find that question

Write to us and we'll reply, within a few hours in writing and straight away on WhatsApp, during opening hours.

Couldn't find the answer?

Talk to us and we'll tell you what to do. Quotes are free with no obligation.

Or call +351 928 278 025 · Monday to Friday, 8am–7pm and Saturday, 8am–2pm