Privacy and Cookie Policy
How we process your personal data and how we use cookies on this website, in plain language.
At a glance
The key points. The full policy is below.
- ControllerConte Comigo Serviços de Limpeza, of Portimão, is the controller of your data.
- What forResponding to requests, providing and invoicing services, coordinating partners and handling job applications.
- SharingOnly with those who need it for the service or where required by law, such as partners, accountants and technical providers.
- Sale of dataWe do not sell your personal data.
- Your rightsYou can access, correct, erase, restrict, object to processing and request portability, and withdraw your consent.
- CookiesNon-essential cookies, such as statistics cookies, only with your consent.
1. Data controller
The entity responsible for processing the personal data collected on this website and in contacts with clients, partners and job applicants is:
- Registered name: CONTE COMIGO LIMPEZA, trading under the Conte Comigo Serviços de Limpeza brand
- Tax number (NIF): 214967174
- Registered office: Rua da Boa Vista lote 17 - 8500448, Portimão
- Email: [email protected]
- Phone/WhatsApp: +351 928 278 025
This policy applies to the website contecomigolimpeza.pt and to our relationship with clients, visitors, partners and job applicants, in accordance with the General Data Protection Regulation (GDPR) and Portuguese law.
2. What data we collect
We only collect the data we need, depending on how you contact us:
- Quote requests and enquiries (form, WhatsApp, phone, email): name, email, phone, town or address, service required, message and, if you send them, photos of the space.
- Service provision: identification and contact details, address of the premises, access information and instructions, and photos of the result of the work, for checking purposes.
- Invoicing: name, tax number (NIF), address and invoice details, when provided by the client.
- Job applications (Careers page): name, email, phone, town, area of interest, experience, availability, languages, driving licence and vehicle information, message and CV.
- Browsing the website: IP address, device and browser type, pages visited and similar data, through cookies and similar technologies (see the Cookies section).
We do not ask for sensitive data, such as health data or beliefs. Please do not include it in your messages or CV.
3. What we use data for and on what legal basis
Each use has a purpose and a legal basis under Article 6 of the GDPR.
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Responding to enquiries and quote requests | Name, contact details, town, service, message, photos | Pre-contractual steps at the data subject's request | 12 months after the last contact, if no contract is concluded |
| Providing the booked service and following up on the result | Identification, contact details, address of the premises, access, photos of the result | Performance of a contract | For the duration of the contract and an additional 12 months |
| Coordinating the service with partners | Name, contact details, address and description of the service | Performance of a contract | For the duration of the contract and an additional 12 months |
| Invoicing and tax and accounting obligations | Name, tax number (NIF), address, invoice details | Legal obligation | The statutory periods, which are generally 10 years |
| Recruitment and speculative applications | Application details and CV | Pre-contractual steps and, to keep the application for future vacancies, consent | 12 months, or until consent is withdrawn |
| Website usage statistics | Pseudonymised browsing data | Consent | retention period of 14 months |
| Website security and abuse prevention | IP address and technical data | Legitimate interest in website security | For the period strictly necessary |
| Online measurement and advertising (only if used) | Advertising cookie identifiers | Consent | 12 months |
4. Who receives the data
We do not sell your personal data. We only share it with those who need it and who are bound by confidentiality:
- Additional service partners (for example, gardening, upholstery, air conditioning, pest control, awnings, laundry), only the data needed to carry out the service you requested, such as your name, contact details, address and description of the work.
- Accountant and advisers, to meet tax and legal obligations.
- Technical providers: website hosting (Hostinger), Cloudflare (security and performance), Google (Google Tag Manager and Google Analytics, if you consent) and email and messaging services (Hostinger, WhatsApp).
- Authorities, where required by law.
Providers that process data on our behalf do so only on our instructions and under an appropriate contract.
5. Transfers outside the European Union
Some providers, such as Google or Cloudflare, may process data outside the European Economic Area, particularly in the United States. In such cases, the transfer relies on mechanisms provided for in the GDPR, such as an adequacy decision, including the EU-US Data Privacy Framework, or standard contractual clauses.
6. Your rights
Under the GDPR, you may at any time:
- access your data and obtain a copy;
- rectify incorrect or incomplete data;
- erase your data, where there is no legal reason for us to keep it;
- restrict processing;
- object to processing based on legitimate interest;
- request portability of the data you have provided to us;
- withdraw your consent, without affecting processing already carried out.
To exercise these rights, write to [email protected]. We will reply within the legal deadline of one month, and may ask for information to confirm your identity.
You also have the right to lodge a complaint with the supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), at cnpd.pt.
7. Security
We take appropriate technical and organisational measures to protect data against loss, unauthorised access or misuse, such as a secure connection (HTTPS), restricted access to data and the use of trusted providers. No system is completely secure, but we work to reduce the risk.
8. Minors
Our services and website are not intended for children under 16, and we do not knowingly collect their data. If you believe a minor has sent us data, please contact us so we can delete it.
10. Links to third-party websites
The website contains links to WhatsApp and to our Instagram and Facebook pages. When you use them, those platforms' privacy and cookie policies apply, which we do not control.
11. Changes to this policy
We may update this policy to reflect changes in the law or in our services. The version in force is the one published on this page, with the date of the last update shown at the top (13 October 2026).
12. Contact
For any privacy questions or to exercise your rights:
- Email: [email protected]
- Phone/WhatsApp: +351 928 278 025
- Address: Portimão, Algarve
- Opening hours: Monday to Friday, 8am–7pm and Saturday, 8am–2pm
See also our Terms and Conditions.
Want to exercise a right or have a question?
Write to us and we'll reply within the legal deadline.
