Terms and Conditions

1. Service provider details

These Terms and Conditions govern the use of the website contecomigolimpeza.pt and the booking of services provided under the Conte Comigo Serviços de Limpeza brand ("Conte Comigo").

• Registered name: CONTE COMIGO LIMPEZA
• Tax number (NIF): 214967174
• Registered office: Rua da Boa Vista lote 17 - 8500448, Portimão
• Phone/WhatsApp: +351 928 278 025
• Email: [email protected]
• Opening hours: Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm

2. Scope and acceptance

By using the website, requesting a quote or booking a service, the user or client confirms that they have read and accept these Terms and Conditions, as well as the Privacy Policy.

The proposal sent to the client may contain specific terms. In the event of any discrepancy, the terms of the accepted proposal prevail.

These terms do not override the rights granted to consumers by law.

3. Services

Conte Comigo provides cleaning services, such as after-builders cleaning, deep cleaning, window and façade cleaning, holiday let cleaning and cleaning for apartment buildings, offices, restaurants, clinics, gyms and estate agents. The cleaning is carried out by Conte Comigo's own in-house team.

Conte Comigo also coordinates additional services, such as gardening and pools, upholstery cleaning, air conditioning cleaning, pest control, awning cleaning, laundry, holiday let support, and renovations and building work. These services are carried out by trusted partners, coordinated by Conte Comigo, which is the client's point of contact for the request and for following up on the result.

The scope of each service is set out on the relevant page of the website and, definitively, in the proposal accepted by the client.

4. Quote requests and proposals

Quotes can be requested via the website form, WhatsApp, phone or email, and are not binding on either party.

The price depends on the service, the area, the condition of the space, access and frequency. Each proposal is therefore tailored, based on the information and photos sent by the client or on a site visit.

The client undertakes to provide true and complete information. If the space, its condition or the scope of work differ from what was described, Conte Comigo may adjust the proposal before or during the service, with the client's agreement.

The proposal is valid for 15 days.

5. Booking

The contract is deemed concluded when the client accepts the proposal in writing (by email, WhatsApp or any other means that allows confirmation) and Conte Comigo confirms the date and time of the service.

For regular cleaning services for businesses and apartment buildings, the frequency, schedule, duration and contract terms are set out in the proposal.

6. Prices, invoicing and payment

Prices are as stated in the accepted proposal. For businesses, prices shown in proposals do not include VAT, which is added at the applicable legal rate.

Conte Comigo issues an invoice with the tax number (NIF) provided by the client.

Payment is made by bank transfer, MB Way or cash, within 2 days of the service being carried out. For larger jobs, identified in the proposal, a deposit of 30% of the service price is required.

There is no call-out charge in Portimão and Lagoa. In other areas we cover, travel may be included in the proposal, depending on distance, and the amount is stated before acceptance.

7. Scheduling and client obligations

The service is carried out on the agreed day and time. So that it can be done properly, the client must:

• ensure access to the premises at the agreed time;
• inform us of any risks, animals, fragile items or surfaces requiring special care;
• put away valuables, documents and money before the service;
• ensure the premises are safe for the team to work in.

If it is not possible to access the premises or start the service for reasons attributable to the client, Conte Comigo will charge the travel cost.

8. Cancellation and rescheduling

The client may cancel or reschedule the service by giving Conte Comigo at least 15 days’ notice.

For cancellations outside this period, a charge of 30% of the service price applies.

If Conte Comigo has to reschedule due to circumstances beyond its control, such as staff illness or weather conditions, it will notify the client as early as possible and propose a new date.

9. Complaints about the cleaning

If the client is not satisfied with the cleaning carried out by the Conte Comigo team, they must report what was missed within 24 hours of the service, preferably with photos.

Complaints will not be accepted regarding pre-existing damage or stains, ingrained dirt that cannot be removed without risk to the surface, or work outside the agreed scope. For example, rubble removal and repairs to finishes are not part of after-builders cleaning.

For services such as upholstery and awning cleaning, the result depends on the material and condition of the item, and we do not promise to remove all stains. Upholstery cleaning does not eliminate dust mites and has no guaranteed anti-allergy effect.

10. Services provided by partners

For additional services, Conte Comigo receives and coordinates the request, presents the proposal to the client and follows up on the result. The work is carried out by trusted partners.

The service terms, such as timescales, price and what is included, are set out in the proposal. We cover the Algarve and thirteen municipalities in Baixo Alentejo; availability and travel terms are confirmed on request.

Some services have their own limitations, which we state in the proposal. For example, air conditioning cleaning does not include repairs or gas top-ups, and pest control may require more than one treatment.

11. Liability and insurance

Conte Comigo has public liability insurance and provides the documentation on request.

If any damage is caused by the team during the service, the client must report it within 24 hours of the service, with photos, so that we can assess it and make an insurance claim where applicable.

Conte Comigo is not liable for pre-existing damage, hidden defects in materials, valuables not put away, or failures caused by circumstances beyond its control. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.

12. Consumer rights and complaints

Consumer clients have the rights provided for by law, including the Portuguese Consumer Protection Act (Lei de Defesa do Consumidor). For contracts concluded at a distance or off-premises, consumers may have a 14-day right of withdrawal, subject to legal exceptions. If you ask for the service to start within that period, you may have to pay for the part already provided.

We provide the Electronic Complaints Book at livroreclamacoes.pt. You can also contact us directly by the email and phone number given in these terms.

In the event of a consumer dispute, consumers may refer it to an alternative dispute resolution body. The list is available on the Portal do Consumidor (Consumer Portal).

13. Use of the website

Users agree to use the website lawfully, not to attempt to access non-public areas, not to impair its operation, and to fill in forms with true information.

We strive to keep the website available and up to date, but we do not guarantee that it will operate without interruptions or errors. The information on the website is for guidance only and does not replace the proposal.

The website may contain links to third-party websites, such as social media. Conte Comigo does not control these websites and is not responsible for their content.

14. Intellectual property

The texts, images, logos, the Conte Comigo brand and the website design belong to Conte Comigo or are used with permission. They may not be copied, reproduced or used for commercial purposes without written permission.

To check the quality of the service, the team may photograph the result of the work. We only publish photos of our work with the client’s permission.

15. Personal data protection

We process the personal data of clients, visitors and job applicants in accordance with the General Data Protection Regulation (GDPR) and Portuguese law. Details of the data we collect, for what purposes, for how long and how to exercise your rights are set out in the Privacy Policy.

Data sent in job applications, via the Careerspage, is used only for Conte Comigo recruitment processes.

16. Communications

Communications between Conte Comigo and the client may be by email ([email protected]), WhatsApp, phone or the website form. For evidential purposes, we prefer written communication.

17. Changes to these terms

Conte Comigo may update these terms. The version in force is the one published on the website, with the date of the last update shown at the top of this page (10 November 2026). Contracts already accepted retain the terms of the proposal.

18. Governing law and jurisdiction

These terms are governed by Portuguese law. Disputes with consumers are subject to the statutory rules on territorial jurisdiction. In all other cases, the parties choose the courts of the district of Portimão.

19. Contact

• Email: [email protected]
• Phone/WhatsApp: +351 928 278 025
• Address: Portimão, Algarve
• Opening hours: Monday to Friday, 8am–7pm and Saturday, 8am–2pm